Interview with mister Francis Afful, Senior Manager RAFM, MTN Ghana
Francis, a little throwback to July 2020. It’s the middle of the Corona crisis, everybody is working from home and you’re the main guest of a Risk an Assurance Group TV broadcast because of your extensive experience in fraud fighting. You mentioned during that episode that in the last few months prior to that your SB-problem tripled. Did you feel like you were losing the battle vs bypass fraudsters?
In the middle of that ‘crisis’, if I may call it that way, MTN Group asked you to start up a trial with this new kid on the block ‘Calltic’. What did you think? ‘Oh no, yet another witchcraft solution?’ or did you feel different about our completely different approach?
Ok, fast forward to mid-2021. What’s the SB-situation now like on MTN Ghana?
In your opinion the best way to fight SIMboxing was to combine TCG with CDR-analysis and definitely not try to create an inhouse solution. Now that you teamed up with Calltic, has your opinion changed?
Efficiency and pricing are of course essential to operators who are looking for an SB-detection-vendor. But does Calltic also stand out in any other segment of the business?
Interconnect fraud is of course a national problem in which competitors are urged to collaborate. Therefore, we’re very grateful that you addressed your fellow operators in Ghana and advised them to listen to what we have to offer. Any word of advice for operators outside of Ghana?